Privacy Policy
Website Privacy Statement
WHAT IS PERSONAL HEALTH INFORMATION?
This Privacy Policy governs your access to and use of www.traumaresolutioncentre.com (the “Website”), managed by Trauma Resolution Centre (TRC), including any content, functionality, and services offered on or through www.traumaresolutioncentre.com.
When accessing the Website, TRC will learn certain information about you, both automatically and through voluntary actions you may take during your visit. This policy applies to information TRC collects on the Website and in email, text, online forms, or other electronic messages between you and the Website.
Please read the Privacy Policy carefully before you start to use the Website. By using the Website you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.
CHILDREN UNDER THE AGE OF 13
In accordance with the Children’s Online Privacy Protection Act (COPPA), TRC does not knowingly collect personal information from children under 13. Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If TRC learns that we have collected or received personal information from a child under 13 without verification of parental consent, TRC will delete that information immediately. If you believe TRC might have any information from or about a child under 13, please contact us at admin@traumaresolutioncentre.com.
INFORMATION THE COMPANY COLLECTS ABOUT YOU
When you access the Website, TRC will learn certain information about you during your visit.
User-Provided Information
The Website offers various opportunities for users to provide information. TRC collects information that users submit by filling out forms on the Website or by communicating with us via contact forms.
TRC utilizes the information you provide to deliver the requested services, enhance our overall performance, and furnish you with relevant information.
Automatically Collected Information
As you navigate through our Website, TRC may employ automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This generally includes information about your location, traffic patterns through our Website, and any communications between your computer and our Website. Specifically, TRC will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
Use of Google Analytics
TRC employs Google Analytics to better understand how customers use the Website. When you visit the Website, your web browser automatically sends certain information to Google, including the URL of the page you are visiting and your IP address. Google may also set cookies on your browser or read cookies that are already stored there. For more details on how Google uses your personal information, please visit: Google Privacy Policy. You can opt-out of Google Analytics by visiting: Google Analytics Opt-out.
Data Utilization
The information TRC collects automatically is used for statistical analysis and will not include personal information. This data is used to improve our Website and service offerings. Should you voluntarily provide personal information to us, our systems will associate the automatically collected data with your personal information.
USE OF COOKIES, LOG FILES, AND PIXELS
Our Website uses standard technologies such as "cookies," "log files," and "pixels" to collect information about how our site is utilized.
Cookies are data files placed on your device or computer, often containing an anonymous unique identifier. For more information about cookies and how to disable them, please visit All About Cookies.
Log files track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Pixels, tags, and web beacons are electronic files used to record information about how you browse the Site.
Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, the time spent on our site, the websites visited just before and just after our own, and your IP address.
A cookie is a very small text document that often includes an anonymous unique identifier. When you visit a website, that site’s server asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s settings allow it, but to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
We reserve the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to external websites to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.
THIRD PARTY USE OF COOKIES
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
TRC does not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
EMAIL INFORMATION
If you choose to correspond with TRC via email, TRC may retain the content of your email messages along with your email address and our responses. TRC provides the same level of protection for these electronic communications as it does for information received through online, mail, and telephone services.
EMAIL POLICIES
TRC is committed to maintaining the confidentiality of your email address. TRC does not sell, rent, or lease our subscription lists to third parties, nor will it disclose your email address to any third party, except as permitted under the section titled "Disclosure of Your Information."
TRC will maintain the information you send via email in accordance with applicable federal laws.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state the sender's identity and provide clear contact information. Additionally, all email messages will contain concise instructions on how to remove yourself from our mailing list to ensure you receive no further email communications from us.
TRC emails provide users the opportunity to opt-out of receiving communications from TRC and our partners by following the unsubscribe instructions located at the bottom of any email received from TRC.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of these communications by clicking on the unsubscribe link in the email.
ollection of Information
TRC collects information to facilitate your participation in selected activities. This information helps us track your preferences and keep you informed about the products and services you have chosen and related offerings. As a visitor, you can engage in most activities on this Website without providing personal information. Personal information is only required when you register for services.
Use of Provided Information
TRC utilizes personal information to:
Present the Website and its contents
Provide information and offers for products and services
Inform you about your subscriptions and products
Fulfill contractual obligations between you and TRC
Administer business activities
Deliver customer service
Offer additional items and services to customers and prospective customers
Disclosure of Information
TRC does not sell, rent, lease, or transfer collected information, whether gathered automatically or through voluntary action, except under the following circumstances:
Disclosure to subsidiaries, affiliates, and service providers to deliver our services
Disclosure to third parties, such as lawyers or collection agencies, to enforce our terms of service or other agreements
Disclosure to any successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of TRC’s assets and/or business
Disclosure when legally compelled, in good faith, to comply with the law or protect our legal rights, or when required by a court or governmental entity
Protection and Security of Information
TRC employs commercially reasonable methods to secure the information you provide and that we collect automatically. These methods include standard security protocols and reputable third-party vendors.
Please note that email is not a secure communication medium. We request that you do not send private information via email; doing so is at your own risk. Some information you enter on our website may be securely transmitted via Secure Sockets Layer (SSL). Credit card information and other sensitive data are never transmitted via email.
TRC may use software programs to create summary statistics for purposes such as:
Assessing visitor numbers to different sections of our site
Identifying information of most and least interest
Determining technical design specifications
Identifying system performance or problem areas
For site security and service availability, TRC uses software programs to monitor network traffic and identify unauthorized attempts to upload or change information or cause damage.
Privacy Policies of Other Websites
TRC is not responsible for the content and activities of other individuals, companies, or entities linked to the Website or its Content. Therefore, TRC cannot be held liable for the privacy practices of these websites or the information you share with them. Please review their privacy policies to understand how they store, use, and protect your information.
Policy Changes
TRC reserves the right to amend our privacy policy at any time. Any modifications to this policy will be posted on this page. In the event of significant changes in the manner we handle our users’ personal information, TRC will provide notification via email to the address associated with your account and/or by posting a notice on the homepage of our Website. The date of the latest revision to the privacy policy is indicated at the bottom of this page. It is your responsibility to ensure that TRC has your current and functional email address and to periodically review our Website and this privacy policy for any updates.
VISITORS’ GDPR RIGHTS
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
The right to request access to your data that TRC stores.
The rights to rectify or erase your personal data.
The right to seek restrictions on the processing of your data.
The right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to TRC’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
TRC requires only the information that is reasonably required to enter into a contract with you. TRC will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with the company.
CONTACT US
Trauma Resolution Centre Inc welcomes your questions or comments regarding the Privacy Policy:
Angelique Vasilaros MSW RSW
438 Sheridan Street, Peterborough Ontario K9H 3J9
(705) 313-2351
admin@traumaresolutioncentre.com
OUR GDPR REPRESENTATIVE
Trauma Resolution Centre Inc employs the following party as its representative for handling General Data Protection Regulation issues:
Angelique Vasilaros MSW RSW
438 Sheridan Street, Peterborough Ontario K9H 3J9
(705) 313-2351
admin@traumaresolutioncentre.com
Effective as of November 03, 2023